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1.        Players should call the Director as soon as a problem arises. Everyone should work together to find a fair outcome. 

2.        Nobody should expect the Director to know all laws by heart. If the Director cannot make a ruling at ‘first pass’, they can and should refer to the EBU flowcharts or the Yellow Book both by the Director’s desk.  If the Director is playing, the Director must not make a ruling at their own table. They should call another experienced player, and if this is not possible, follow the procedure at 3 below.

3.        If a player is unhappy with a Director’s ruling, or there is still uncertainty, the player may ‘reserve their rights’. A written note should be made at the time to avoid reliance on memory. At the end of the session, the player can ask for three senior club members to assemble and decide an appeal. If this cannot happen, a call can be made to the Play Director (Tony Ross) whose contact number is kept in 'The Wallet'.

4.        Before a score can be corrected, the Director must be satisfied beyond reasonable doubt that it is wrong. In situations where players cannot remember or cannot agree what has happened, the original score as entered will stand. A Director may not change an entered score without the agreement of the table.

5.        Players and directors must maintain a courteous attitude at all times. Both should avoid saying anything that might annoy or embarrass another player or interfere with the enjoyment of the game. 

6.        The Club will use these two EBU policies, which can accessed by clicking on the section heading:

• complaints about another member or session Director: Schedule Of Disciplinary Procedures
• expected player behaviour and attitude: Policy of Best Behaviour and Zero Tolerance