Each Bridgewebs site has a Membership database that is used for a variety of purposes. One of which is to send Bulk Emails to Members. Additionally you might fill out forms on a Bridgewebs club site and receive an email from there.
If you think you should be receiving Bridgewebs emails from Bridgewebs from your club(s) and cannot see them, it could be for a number of reasons.
1) Check your Junk/Spam folder, they may have been automatically been sent there, if so see 2)
2) Any emails from Bridgewebs will be from either the email address members@bridgewebsemail.com or team@bridgewebs.net. Please add these to your known Contacts to improve the chance of receiving emails or ensure they have not been automatically added to your blocked contacts
- Add members@bridgewebsemail.com to the trusted contacts
- Add team@bridgewebs.net to the trusted contacts
- Remove members@bridgewebsemail.com from the blocked contacts
- Remove team@bridgewebs.net from the blocked contacts
3) If you have clicked on the "Unsubscribe" link in a Bridgewebs email, your email address will be marked as Blocked and you will NOT receive any further emails.
4) If you have clicked "Junk" on an email rather than "Delete", your email address will be marked as Blocked and you will NOT receive any further emails.
5) If your email service decides the contents of an email are "Spam", your email address may be marked as Blocked and you will NOT receive any further emails.
6) Your email may be "Blocked" for other reason, see below, and if so, you will NOT receive any further emails..
PLEASE NOTE; The Blocked status is system wide and NO further emails will be sent to your email from ANY Bridgewebs club, regardless of any club settings.
If you really want to stop receiving emails from just one particular club, please contact that club and just DELETE any unwanted email.
CHECK STATUS
You can check the status of your email or resubscribe by clicking here ReSubscribe.
Enter your email in the box and click [Check].
When you click [Check], Bridgewebs will look up the status of your email .
- If OK an email will be sent to confirm that you are Subscribed and you do not need to take any further action. If you still do not receive this email, please see steps 1- 6 above.
- If "Blocked", you will be given an opportunity to Re-Subscribe
- Click on the [Re-Subscribe]
- This will take you to a form to enter your name and email
- Click [Subscribe]
- An email will be sent to you to "Activate" your account
- When you receive this, click on the [Subscriber Activation] link and accept all emails. (You may need to check your Junk folder)
- After you have done this, you should start receiving emails from Bridgewebs again when sent.
- You may need to wait for 1 hour until Bridgewebs updates it's databases from the external Mail Server.
Whether you have clicked Unsubscribe or Junk intentionally or unintentionally, this is required due to new Regulations regarding computer generated emails and changes to the Email Service software to provide better Data Protection and ensure your choices are upheld.
Summary of Blocked Statuses
For your information the statuses that are considered "Blocked" are as below.
| Unsubscribed |
According to "Bulk Email" good practices, all Bulk Email is sent with an "Unsubscribe" link. If you receive an email from Bridgewebs and then click the "Unsubscribe" link, you have an option to confirm that you do not want to receive any more emails from ANY Bridgewebs club and your email will be marked a "Blocked". It would be better to inform the club of this. |
| Abuse (Junk/Spam) |
If you receive an email from Bridgewebs and mark it as "Junk" or "Spam", this status is sent back to the Bridgewebs email service and the status of your email changed and your email will be marked a "Blocked". If you do receive a particular email from Bridgewebs and you are not interested, just DELETE it. |
| Bounced |
Usually Bounced means that the email is invalid. However, Over a million emails get sent from Bridgewebs each year and many look the same, so, sometimes Email services automatically decide they are Spam (too many of the same type or some kind of wording) and reject the email. This can be Temporary or Permanent. |
| Stale |
Email Servers send a status back to the Bridgewebs email service whenever an email is "Read", "Opened" or "Clicked", otherwise the email remains with a status if "Delivered". If you do not read any emails from Bridgewebs, then your email status will be marked as "Stale" once you have not read a number of times (currently 40). |
| Not Confirmed |
You have used the [Re-Subscribe] button to enter the information, but not clicked the Activate link in the subsequent sent email. (Alternatively, someone else, e.g.. web Administrator, has done this, not realising it requires an activation). |
| Transactional |
You have clicked on the "Unsubscribe" link and chosen to to receive "Transactional" emails only. Responses to Forms are considered "Transactional", all other emails such as club "Newsletters" are considered "Bulk" and will not be sent to your email. Suggest "DO NOT USE" this feature |
| Pending |
This is a temporary status and means that the Email Service cannot send the email, sometimes, it is due to the volume of emails and the queue is temporarily suspended. |
If your email is flagged with one of the "Status" above, then, regardless of any club settings. no further emails will be sent to your email from ANY Bridgewebs club, regardless of any club settings.
SPAM/JUNK
Emails may arrive marked as Spam or are automatically moved to a Spam folder.
The Bridgewebs Email service does not know about this, but is dependent on the Email service used by the recipient.
It may be because the content of a Bulk Email does look like Spam or the Email service thinks so try
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