Each club has a Member database that is used for a variety of purposes. One of which is to send Bulk Emails to Members. Additionally you might fill out forms on a Bridgewebs club site and receive an email from there. If you are not receiving emails from your club(s), it could be for a number of reasons.

Any such emails from Bridgewebs will be from the email address members@bridgewebsemail.com. Please add this to your known Contacts to improve the chance of receiving emails.

If you think you should be receiving emails from Bridgewebs, first check your Junk folder, otherwise it could be for one of the reasons below. Your email may be flagged as  "Blocked" and, if so, NO further emails will be sent to your email from ANY Bridgewebs club, regardless of any club settings.

You can check the status of your email, by entering your email below and clicking [Check].

When you click [Check], Bridgewebs will look up the status of your email .

• If OK an email will be sent to confirm that you are Subscribed and you do not need to take any further action

• If "Blocked", you will be given an opportunity to Re-Subscribe
  • Click on the [Re-Subscribe]
  • This will take you to a form to enter your name and email 
  • Click [Subscribe]
  • An email will be sent to you to "Activate" your account
  • When you receive this, click on the "Subscriber Activation" link and accept all emails. (You may need to check your Junk folder)
  • After you have done this, you should start receiving emails from Bridgewebs again when sent. Bridgewebs only updates it's email Contact Status table every hour, so you may need to wait

Please Note, Clicking on the "Subscriber Activation" link, is simply confirming that you it was you that entered your name and email on the [Subscribe] page and wish to receive emails from Bridgewebs and your Club. It has no other financial significance. Until you do this you will still be blocked from receiving emails.

Whether you have clicked Unsubscribe or Junk intentionally or unintentionally, this is required due to new Regulations regarding computer generated emails and changes to the Email Service software to provide better Data Protection and ensure your choices are upheld.

For your information the statuses that are considered "Blocked" are as below.

Unsubscribed

According to "Bulk Email" good practices, all Bulk Email is sent with an "Unsubscribe" link. If you receive an email from Bridgewebs and then click the "Unsubscribe" link, you have an option to confirm that you do not want to receive any more emails from ANY Bridgewebs club. It would be better to inform the club of this.,

Abuse (Junk/Spam)

If you receive an email from Bridgewebs and mark it as "Junk" or "Spam", this status is sent back to the Bridgewebs email service and the status of your email changed. If you do receive a particular email from Bridgewebs and you are not interested, just DELETE it.

Bounced

Usually Bounced means that the email is invalid. However, Over a million emails get sent from Bridgewebs each year and many look the same, so, sometimes Email services automatically decide they are Spam (too many of the same type or some kind of wording) and reject the email. This can be Temporary or Permanent.

Stale

Email Servers send a status back to the Bridgewebs email service whenever an email is "Read", "Opened" or "Clicked", otherwise the email remains with a status if "Delivered". If you do not read any emails from Bridgewebs, then your email status will be marked as "Stale" once you have not read a number of times (currently 40).

Notconfirmed

You have used the [Re-Subscribe] button to enter the information, but not clicked the Activate link in the subsequent sent email. (Alternatively, someone else, e.g.. web Administrator, has done this, not realizing it requires an activation). 

If your email is flagged with one of the "Status" above, then, regardless of any club settings. no further emails will be sent to your email from ANY Bridgewebs club, regardless of any club settings.

Transactional

You have clicked on the "Unsubscribe" link and chosen to to receive "Transactional" emails only. Responses to Forms are considered "Transactional", all other emails such as club "Newsletters" are considered "Bulk" and will not be sent to your email.

Emails may arrive marked as Spam or are automatically moved to a Spam folder or may not arrive at all

The Bridgewebs Email service does not know about this, but is dependent on the Email service used by the recipient.

It may be because the content of a Bulk Email does look like Spam or the Email service thinks so.

To improve the delivery of emails, make sure that you add the bridgewebs email to your contacts as a good contact, this depends on the Email service

Add members@bridgewebsemail.com to the trusted contacts
Remove members@bridgewebsemail.com from the blocked contacts

Add team@bridgewebs.net to the trusted contacts
Remove team@bridgewebs.net from the blocked contacts