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Winter Bridge until Tuesday 8th April at 6.45pm

Note the change of start time, arrive before 6.35pm
Instructions on joining games
Instructions on Joining Games

  Click here for  24th March 6.45 start

Click here for Lounge   (If you want  new boards, please get in touch with Sarah or Liam)

 

We are running RealBridge pairs sessions every Monday evening at 6.45pm.  Up to 24 boards - £1 each 

 RB Lounge is open all the time.  No need to book your own private table.   Up to 20 boards   FREE to play - anytime!  If you need new boards, please let either Sarah or Liam know and we shall change them

 

If you want to play in our RealBridge sessions then please follow instructions below.

If there are 2 of you playing in the same house, you must be in separate rooms.  This is to stop the feedback from the speakers ruining your fun!

Instructions on how to Join the Game

  • Please log in at least 10 minutes before the start of the match. Doors will be open at 6.15pm
  • Type in your Full Name  eg Mary Doll  - NOT mary doll, or M Doll, or Mary, or Mary D, or MARY DOLL 
  • ID is your SBU membership number
  • If you are colour blind, tick the UI Contrast box
  • Click the Login box.  This takes you to the lobby.
  • Choose a seat, (eg click SIT E) fill up the tables from the top please.
  • If you are having technical difficulties, you can get help by calling Sarah on 01674 676308 

BEFORE YOU PLAY FOR THE 1ST TIME you MUST read below

1.  Test you Camera and Microphone - click here 

2.   Devices  Make sure you have a device which will work!

Can Use Cannot Use

Windows laptop

Windows tablet

Windows desktop

MacBook or other Apple laptop

iPad (from 2015 or newer)

iMac or other Apple desktop

Chromebook

Android Tablet

A Smart phone 

Old iPads, older than 2015

3.  Browsers

Can Use - Logo must be EXACTLY as below.  

If its different, its out of date!

 Cannot Use
Edge      Internet Explorer 
Chrome  Old Edge  
Firefox    
Safari        

4. How to update your Browser 

In Chrome and Edge, you need to click the 3 little dots in the top right corner of the page.

Updates Chrome  chrome://settings/help

Updates Edge edge://settings/help

6.  Information for Mac Users

If you are using any of these

  • MacBook or other Apple laptop
  • iMac or other Apple desktop

and you have downloaded the latest version of the Mac operating system, Big Sur, you can now use Safari.  As well as Chrome.

This message from RealBridge might help you solve sound or video issues with iPads and Macs

Audio and Videoa issues with iPads and Macs - this is new information (14th March 2022)

iPads with iOS 15

This is the advice that we first circulated in December 2021. Many iPad users have followed the advice, and now have no more problems.

The latest release of iOS – version 15 – causes problems when playing on RealBridge. The symptoms are:

  • Loss of video and/or audio.
  • Freezing, so that you can’t click anything.

The problem may occur at every table, or it may only occur against some opponents.

There is no need to suffer these problems – RealBridge have a solution which takes a few minutes to do. It will solve the problem permanently.

If you have iOS 15, please do follow RealBridge’s advice. Even if you are not having problems now, this will prevent you from having problems in the future.

If you have an iPad with iOS 15, and you have not already updated your iPad as recommended by RealBridge in December/January, there is a settings change that you should make.

RealBridge are very happy to talk you through the procedure. You can contact them on the number above. It will take only a few minutes.

If you are happy to make the changes yourself, please see:

For experienced users: https://realbridge.online/settings-change-ios-15.html

Step-by-step instructions, with pictures: https://realbridge.online/media-support-settings-change-ios-15-detailed.html

If you have an iPad with iOS 15, and you have already updated your iPad as recommended by RealBridge on or after 8 December, we also recommend that you upgrade to iOS 15.3.1. You do not need to make any other settings changes.

If you have made the changes but you are still having problems, please contact RealBridge, and they will help you to check your settings.

If you don’t know which version of iOS you have, see https://realbridge.online/media-support-settings-change-ios-15-detailed.html#check_ios_version , or contact RealBridge for help.

For all iPads with iOS 15, you should use Safari, not Google Chrome.

MacBooks and iMacs with Monterey or Safari 15

If you have a Mac that has been upgraded to macOS Monterey, and you use Safari, please see the instructions here:

https://realbridge.online/media-support-macos-monterey.html

If you have a Mac that has not been upgraded to macOS Monterey, but does have Safari 15, and you are experiencing freezing or loss of audio, also please see the instructions here:

https://realbridge.online/media-support-macos-monterey.html

For these issues, if your players have any difficulties or are unsure about the procedure, please ask them to contact support@realbridge.online for assistance. We are here to help, so please do get in touch.

Contacting RealBridge

If you have a problem during a session, please call us on the number below. We are happy to take your call, and we want people to contact us for help. Normal hours are 7am to 11pm UK, but for emergencies you can call outside these times.

For less urgent questions, please email us.

Our email address is: support@realbridge.online

Main number for contacting RealBridge (including immediate support issues):
+44 (0) 794 232 2209

Alternative number: +44 (0) 747 555 7651

Our email address is: support@realbridge.online . If you do not wish to get these emails, please reply to this email, asking us to remove you.
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