Contacting RealBridge for help
RealBridge are very happy to help with technical problems relating to RealBridge.
If you would like help with any issue related to RealBridge, please contact them:
Email: support@realbridge.online
Telephone (UK): 0794 232 2209 or 0772 692 0784
Telephone (non-UK): +44 794 232 2209 or +44 772 692 0784
Telephone support is available 07:00 – 23:00 UK time (GMT).
If you have a problem during a session, please ring RealBridge at the time. This applies both to players and to directors.
If you often have problems with RealBridge, please contact RealBridge for advice.
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iPads with iOS 15
The latest release of iOS – version 15 – causes problems when playing on RealBridge. The symptoms are:
- Loss of video and/or audio.
- Freezing, so that you can’t click anything.
The problem may occur at every table, or it may only occur against some opponents.
There is no need to suffer these problems – RealBridge have a solution which takes a few minutes to do. It will solve the problem permanently.
If you have iOS 15, please do follow RealBridge’s advice. Even if you are not having problems now, this will prevent you from having problems in the future.
If you have an iPad with iOS 15, and you have not already updated your iPad as recommended by RealBridge in December/January, there is a settings change that you should make.
RealBridge are very happy to talk you through the procedure. You can contact them on the number above. It will take only a few minutes.
If you are happy to make the changes yourself, please see:
For experienced users: https://realbridge.online/settings-change-ios-15.html
Step-by-step instructions, with pictures: https://realbridge.online/media-support-settings-change-ios-15-detailed.html
If you have an iPad with iOS 15, and you have already updated your iPad as recommended by RealBridge on or after 8 December, we also recommend that you upgrade to iOS 15.3.1. You do not need to make any other settings changes.
If you have made the changes but you are still having problems, please contact RealBridge, and they will help you to check your settings.
If you don’t know which version of iOS you have, see https://realbridge.online/media-support-settings-change-ios-15-detailed.html#check_ios_version , or contact RealBridge for help.
For all iPads with iOS 15, you should use Safari, not Google Chrome.
MacBooks and iMacs with Monterey or Safari 15
If you have a Mac that has been upgraded to macOS Monterey, and you use Safari, please see the instructions here:
https://realbridge.online/media-support-macos-monterey.html
If you have a Mac that has not been upgraded to macOS Monterey, but does have Safari 15, and you are experiencing freezing or loss of audio, also please see the instructions here:
https://realbridge.online/media-support-macos-monterey.html
https://realbridge.online
RealBridge support: +44 (0) 794 232 2209
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