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BBO - Frequnetly Asked Questions
BBO - Frequnetly Asked Questions

Q: I do not understand how the hand we did not finish was scored after time expired midway.
A: Three things can happen when a board isn't finished.
First and most likely BBO software will determine the most likely outcome and score it as such. The director never gets notified.
Second BBO kicks it back to the director to determine most likely outcome. The director adjusts to most likely outcome of the contract arrived at.
Third, if the outcome is in question the director can adjust to some combination of Average, Average+, or Average-.
In none of these cases is the speed of any player considered.
So unless the director has been called earlier in the round, one of the first two items is going to happen. If we were called we'll look seriously into the third case.

Q. Why was I blocked from a virtual game?
According to ACBL regulations: you may only play in a club's virtual games if you played in that clubs brick and mortar location within the last year. The list generated by ACBL only includes players who won points. Playing, but not winning requires you to be added manually.
There are some expections. If the player's 'home' club does not have a virtual game they can be added.
If the player's home club gives permission to play in another virtual game they can be added.

Once on the club's list, there are still some other requirements.
1 Have a valid ACBL number linked to their BBO account.
2 Have money in their BBO account.
3 Use the latest version of BBO (bridgebase.com/v3/)
4. Meet the masterpoint limits of the game